But as if this was not enough on Octowhen my direct deposit posted they charged me another $105.00 fee which they called the overdraft charge. My first two purchases should have covered leaving me a balance of five cents. I think if they weren't such idiots they would have known that I should have only had one overdraft fee of $35.00. On October 14, I was charged $105.00 for three nonsufficient fund fees. I had a balace in my account with Wachovia of $70.65. However, these are the ones that are ripping us off. Don't take your money out of the stock market or the banking institutions. Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.During these times of financial crisis, we are encouraged by many to not panic. So…I’ll be taking off and trudging to the branch to fix this, and to close my account. Me: “You can add me to an account that isn’t mine and change the address of the account owner without any authorization at all, but you can’t fix your screwup because of ‘security’?” WFL: “Well, no matter what, I can’t change it. In 4 years I’ve never gotten a statement for my ex wifes personal checking account” You must have been getting statements because both of your names are on it” WFL: “I’m sorry, all I can see is what is in the system. We’ve been divorced for more than 4 years, and in all that time, she’s correctly gotten her statements, not me” Me: “You sent me my ex-wifes checking account statement.”ĭifferent WFL: “I’m sorry…the information I have is correct” I get my ex’s checking account statement in the mail today, with both of our names on it, and my address.
#Wachovia myaccounts generator#
WFL: “Um….yes…So these letters should go to the other address”Īpparently, their IT merger is so screwed up, not only are they arbitrarily merging identities, they can’t even get their hate-mail generator updated to the new account numbers. Me: “And on the account under my social, does it have a Wachovia account number of ”? Me: “when you enter my account number, do you have the right info”
WFL: “This is the account I get with your social” WFL: “I’m sorry, but when I enter your social, I get this account” Me: “Yeah…more than 4 years ago, and Wachovia didn’t have a problem with that” Me: “That’s my ex wifes house, the house is her’s per the court judgment.” WFL: “Um…I think I can look that up…one second…” Me: “No, I’m looking at my account on-line right now, and I’m up to date. You’ll need to make a payment to catch up” That’s not my mortgage account, and the past due amount is less than my mortgage payment, which I am completely up to date on” Me (must…control…rage): “Look…can you tell me what kind of account it is?” It has your phone number, and the account number I gave you. Unless you can give me the correct account number, I can’t help you.” WFL: “Wells Fargo account numbers have more digits than that. Me: “The letter says ‘Account Number’ with that number. WFL: “I’m sorry, that’s not a Wells Fargo account number. Me: “Riiiiight…I have a letter that says I have a past due account, but it’s not one of my accounts”. Wells Fargo Lady (WFL): “Hello?” (yes…no “Wells Fargo” or “how may I help you”)
I get a letter from Wells Fargo saying I have an account that’s past due, an account I don’t recognize. For 4+ years, I’ve gotten my Wachovia statements, my ex got hers, and all was well. We got new bank accounts, I got a new mortgage. I’ve been divorced for more than 4 years. Apparently, they’ve just decided that they’ll just merge whatever else they want to while they’re at it. We know Wells Fargo just “completed” the merger with Wachovia. After trying to fix it and deal with some Wells Fargo customer service reps who clearly needed counseling, the man is ready to break it off with his bank too.
Merging the two bank’s databases resulted in the husband getting bills and statements for his ex-wife. When Wells Fargo and Wachovia got married, it was bad news for this divorced couple.
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